Policies
Please take a moment to review these details before placing an order or requesting an appointment. If anything is unclear, ask us before purchasing.
All Sales Are Final
We do not offer refunds on purchases (physical good, digital services, etc) or appointment deposits for any reason. Please confirm your vehicle’s compatibility, your selected options, and your readiness to proceed before paying.
Shipping & Shop Pickup
Merchandise is available with ground shipping or shop pickup. Choose your preferred option at checkout and provide accurate contact and delivery information.
When a shipment is recorded, its carrier and tracking details are available on your order page. Delivery estimates are not guaranteed arrival dates.
If a shipment is delayed, missing, damaged, or incorrect, contact us with your order reference so we can review the issue.
Mail-In ECU Services
Incoming shipping is your responsibility. Ground return shipping is included in the standard mail-in unlock service; next-day return shipping is an additional option. Return shipping is to the order address within the United States.
Remove the black plastic ECU holder before shipping. ECUs received with the holder attached incur a $50 additional packaging and handling fee, payable before return shipment. Pack the ECU securely, protect its connectors, and include your invoice and contact and return-shipping details.
For cloning, confirm donor compatibility with us before purchasing a donor ECU. Clearly label the original and donor ECUs. IMW does not supply donor ECUs. Same-day turnaround is not guaranteed.
Dyno Appointments
Deposit, Rescheduling & Arrival Policy
A $400 non-refundable deposit reserves your dyno appointment and is credited toward your service when you attend on time. The deposit is valid for six months from payment.
Plans change—we allow one transfer to another date when arranged at least 24 hours before your original appointment.
Please arrive on time so we can give your vehicle the attention it needs. At 16–30 minutes late, your session may proceed, but the deposit is forfeited as a late fee and is not credited toward the service. More than 30 minutes late, or a missed appointment, forfeits the deposit as a missed-appointment fee and requires rescheduling. This is one forfeiture, not an additional second fee. These deposit terms have no exceptions.
Please review the dyno preparation checklist before your visit. Appointment requests require approval before deposit payment.
E-Calibration
Please be prepared to begin before purchasing. Onboarding information and a properly completed service agreement are required before tuning starts. Your vehicle must be mechanically prepared, and you must be comfortable using your tuning hardware and software, flashing calibration files, and recording datalogs in order for service to work as intended. Paying close attention to detail is paramount.
Standard reviews typically take 7–10 business days per round; Priority reviews typically take 1–3 business days. These are estimates, not guaranteed deadlines or total completion times. Priority service is not instant.
Follow the calibrator’s written instructions and use safe, appropriate conditions for requested logging. Calibration questions belong in your IMW Link session comments once your session is set up.
Need a Hand?
We’re happy to help clarify the process before you commit. Contact IMW and include your order reference if you have already purchased.